FAQ
📦 Order & Shipping Information
How long will it take to receive my order?
Our delivery process is divided into two phases:
- Order Processing: 2–5 business days
- Shipping Time: Varies based on the shipping method selected at checkout
Note: Due to COVID-19 safety measures in our distribution center, orders may take slightly longer than usual.
When will my order ship?
Your order begins processing as soon as it's received. Shipping timelines depend on the delivery option you choose during checkout.
How will my order ship?
We use a range of reliable shipping carriers based on the destination and method selected. For more information, please visit our Shipping Information page.
Do you ship to P.O. Boxes?
Yes, we do ship to P.O. Boxes.
Do you ship internationally?
Absolutely! We ship worldwide. International shipping charges will be calculated at checkout based on your location.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also view your order status anytime by logging into your account and checking the "My Orders" section.
💳 Payment & Order Modifications
What types of payments do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal. For more details, visit our Payments page.
When will my credit card be charged?
Your credit card will be charged once your order begins processing.
Can I edit or cancel my order after it's been placed?
Yes — as long as the order has not yet shipped. Please contact our customer support team as soon as possible for assistance.
🔄 Returns & Satisfaction
What is your return policy?
We want you to love your purchase. If you're not 100% satisfied, you can return your item within 30 days of receipt. Please refer to our Return Policy for complete guidelines.